Terms & Booking Conditions
These Booking Conditions apply to any accommodation booking that you make with us, and form the basis of your contract with us, so you should read them carefully: they are there to protect the interests of both parties. This contract shall be governed in all respects by English law and shall be subject to the exclusive jurisdiction of the English Courts. No such contract shall exist between you and us until you receive our confirmation invoice. It is then your responsibility to check this confirmation invoice carefully and to let us know immediately in the event of any error.
Our Liability
Every effort has been made to ensure the accuracy of the information
given in print or displayed on our website. However there may be occasions
when the details or descriptions change, or when a typographical error
occurs. If you are in any doubt as to the accuracy of any information
given then do please check with us. Our liability is limited to the
provision of the travel product as booked, acting as agents for the
supplier, and we have no liability to you for any death, personal injury,
loss or damage of any kind, unless caused by our negligence. You must
ensure that you carry adequate insurance cover against such occurrences
(see below).
All holidays advertised are subject to availability, and we will use our best endeavours to ensure that you receive the services that make up the holiday that you choose, and which we confirm. We have taken all reasonable care to make sure that the service providers with whom we work are efficient and reputable, and follow the local and national laws and regulations of the countries where they are provided.
Pricing Policy
We reserve the right to change the prices advertised on our
website at any time prior to the conclusion of a contract between
us. Following this we guarantee that no price changes will be
made other than as a result of events beyond our control. However
once we have accepted final payment for your holiday in full,
the cost of your holiday cannot be increased.
Events beyond our control may include currency fluctuations and changes to airline fares, fees (including park fees), and local taxes (e.g. airport departure taxes). Airfares booked directly by you are subject to the terms and conditions imposed by the airline, and are not our responsibility.
Payment Terms
A deposit of 25% of the total holiday cost is required at the
time of booking, and the balance of payment must be made at least
70 days before departure. Bookings made within 70 days of departure
must be paid in full when booking. If payment is not received
by the due date, we have the right to cancel the booking, retain
all deposits made and levy cancellation charges. The various
ways in which payment may be made are discussed in the separate
document headed Payment Procedure and Financial Protection. Once
your booking has been confirmed, any changes that you wish to
make will be subject to an amendment charge of £25 per person.
We do not guarantee that it will be possible to make such changes.
In particular airlines normally regard name or other changes
as a cancellation and rebooking, and these may incur a 100% cancellation
charge.
Travel Insurance
It is a condition of your booking with us that you have adequate
travel insurance in place for each member of your party, covering
both cancellation charges and medical emergency and repatriation
costs, subject to the conditions imposed by such a policy (please
note that, although some credit cards may notionally include
free travel insurance, this may not extend to cancellation or
curtailment). In accepting these Booking Conditions you will
be assumed to have put appropriate insurance in place, and are
required to supply details of same.
As part of our Travel Trust Association (TTA) membership (see also the separate section headed ‘Financial Protection’) you will be supplied with their Safe Seat Plan fidelity insurance, which guarantees that funds remain available to pay your holiday supplier in the unlikely case of our own default. In addition all monies paid to us are retained within the TTA trustee account until after your return from holiday.
Cancellation
Should you need to cancel your booking for any reason then you
must inform us in writing by recorded delivery as soon as possible.
If you cancel your booking more than 10 weeks from departure
you will forfeit your deposit in full. Cancellations received
within the final 10 weeks before departure will incur whichever
is the greater of: (i) any cancellation costs charged to or incurred
by us from third parties (i.e. airlines, hotels, safari companies,
etc), or (ii) if cancelled 70-35 days before departure – 40%
of the total price due; if cancelled less than 35 days before
departure – 80% of the total price due. If the reason for your
cancellation is covered under the terms of your insurance policy,
you may be able to reclaim these charges from your insurers (less
any excess).
Client’s Responsibility
All travel documents issued to you by us, visas, vaccinations,
international air bookings and anti-malarial treatments are the
client’s own responsibility. The client must also check that
they hold a valid 10 year passport prior to departure, with six
month’s validity still remaining at their return date.
Changes to your Booking
In the unlikely event that we need to make changes to your holiday
as booked, which we reserve the right to do at any time, we will
inform you immediately. You will be offered alternative accommodation
that is of similar or better standard. You will then have the
choice of either accepting these changed arrangements, or of
accepting a full refund of all monies paid to date. In no circumstances
can we be held liable for any consequential loss or incidental
expenditure incurred as a result of these changes.
Force Majeure
We are not able to accept responsibility or pay any compensation
in instances where the performance of our contractual obligations
is prevented or affected by reason of circumstances amounting
to “force majeure”. Circumstances amounting to “force majeure”
include any event which we or the supplier of the service in
question could not, even with all due care, foresee or avoid,
such as war or threat of war, riot, civil strife, terrorist activity,
natural or nuclear disaster, fire, adverse weather conditions,
governmental action, industrial disputes, acts of God and all
similar events beyond our control.
Complaints
We do our utmost to ensure that all of your travel and holiday
arrangements go to plan, and that you have an enjoyable and trouble-free
holiday. However even the best laid plans can go wrong. In order
that any problems that may arise during the course of your holiday
may be resolved speedily, these must be referred immediately
and on site to your local host or the relevant supplier (hotelier,
airline, etc) concerned. Hopefully this procedure will enable
a swift resolution to the problem, with minimum inconvenience
to your holiday plans. If you are still not satisfied then please
let us have the details applicable in writing within 28 days
of your return home. We cannot accept any responsibility for
complaints made after you return home, if this procedure is not
followed.
Data Protection Act
It may be necessary for us to ask you to provide certain personal
information, such as dietary requirements or medical information.
This information will be kept confidential by the Company, and
is available for you to inspect during normal working hours.
It may also be passed to our suppliers if it is necessary for
them to possess this information in order to fulfil our contract
to you.
